Refund Policy

We strive for your satisfaction with your purchase of PC game accessories, and in the event you’re not entirely pleased, our refund policy aims to offer you a straightforward process for seeking a refund. Our policy allows for refunds and returns within 07 days of your purchase. If this period has elapsed, unfortunately, we won’t be able to provide a full refund or exchange.

Eligibility for Refund:

Digital Products: Typically, refunds for digital products, including activation keys and downloads, aren’t offered due to their inherent nature. However, if you encounter technical issues with a digital product that can’t be resolved, we may consider a refund on a case-by-case basis.

Physical Products: Should you receive a defective or damaged physical product, we’ll gladly offer a full refund or replacement upon receiving the returned item.

Promotional Items: If a promotional item you receive is defective or damaged, we’ll provide a full refund or replacement once the item is returned to us.

Requesting a Refund:

To request a refund, please reach out to us at info@pcgame.lk, detailing the issue you’re facing along with your order number. We’ll review your request promptly and respond within a reasonable timeframe.

Refund Processing:

Upon approval of your refund request, we’ll process it as swiftly as possible. Please allow up to 14 days for the refund to be processed and the funds to be credited back to your account. The refund will be issued to the same payment method used for the original purchase.

Exceptions:

Please be aware that our refund policy is subject to change and may be revised at any time. In the event of any modifications, the refund policy effective at the time of your purchase will be applicable.

Contact Us:

If you have any queries regarding our refund policy, please feel free to contact us at info@pcgame.lk. We’re committed to assisting you and will endeavor to address any concerns or issues you may encounter.

We hope that you are satisfied with your purchase, but if for any reason you are not, our refund policy is designed to provide you with a fair and simple process for requesting a refund. Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for a Refund

Digital products: In general, we do not offer refunds for digital products, including game keys and downloads, due to the nature of these products. However, if you experience technical issues with a digital product that cannot be resolved, we may consider offering a refund on a case-by-case basis.

Physical products: If you receive a physical product that is defective or damaged, we will offer a full refund or replacement upon receiving the returned product.

Promotional items: If you receive a promotional item that is defective or damaged, we will offer a full refund or replacement upon receiving the returned item.

How to Request a Refund

To request a refund, please contact us at info@pcgame.lk with a description of the issue you are experiencing and your order number. We will review your request and respond to you within a reasonable timeframe.

Refund Processing

If your refund request is approved, we will process the refund as soon as possible, but please allow for up to 14 days for the refund to be processed and for the funds to be credited back to your account. The refund will be credited to the same payment method that you used to make the original purchase.

Exceptions

Please note that our refund policy is subject to change and may be amended at any time. In the event of a change, the refund policy in effect at the time of your purchase will apply.

Contact Us

If you have any questions about our refund policy, please don’t hesitate to contact us at info@pcgame.lk. We are here to help and will do our best to address any issues or concerns you may have.