We hope that you are satisfied with your purchase, but if for any reason you are not, our refund policy is designed to provide you with a fair and simple process for requesting a refund. Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for a Refund

Digital products: In general, we do not offer refunds for digital products, including game keys and downloads, due to the nature of these products. However, if you experience technical issues with a digital product that cannot be resolved, we may consider offering a refund on a case-by-case basis.

Physical products: If you receive a physical product that is defective or damaged, we will offer a full refund or replacement upon receiving the returned product.

Promotional items: If you receive a promotional item that is defective or damaged, we will offer a full refund or replacement upon receiving the returned item.

How to Request a Refund

To request a refund, please contact us at info@pcgame.lk with a description of the issue you are experiencing and your order number. We will review your request and respond to you within a reasonable timeframe.

Refund Processing

If your refund request is approved, we will process the refund as soon as possible, but please allow for up to 14 days for the refund to be processed and for the funds to be credited back to your account. The refund will be credited to the same payment method that you used to make the original purchase.

Exceptions

Please note that our refund policy is subject to change and may be amended at any time. In the event of a change, the refund policy in effect at the time of your purchase will apply.

Contact Us

If you have any questions about our refund policy, please don’t hesitate to contact us at info@pcgame.lk. We are here to help and will do our best to address any issues or concerns you may have.